Guest Experience Scooper: Create Moments & Flavor Stories

Salt & Straw; San Francisco (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) match

Medical, Dental, and Vision benefits (

Educational Assistance up to $1,800

Team Discount 30%

Flexible Spending Accounts

Commuter benefits

Pet Insurance

Job summary

Salt & Straw is hiring Ice Cream Scoopers in San Francisco. You will deliver exceptional customer service, share flavor stories, scoop ice cream, and help manage daily shop operations to keep the guest experience smooth.

We value kindness, curiosity, and hospitality. The role offers flexible scheduling, team growth opportunities, and a supportive environment where you can learn and contribute to memorable moments for every guest.

Qualifications

• Open to part-time shifts and weekend availability.
• Able to discuss flavors and offer samples.
• Comfortable working in fast-paced environments.
• Retail or hospitality experience preferred.
• 16 years or older.

Responsibilities

• Deliver exceptional customer service and create welcoming experiences for every guest.
• Share flavor stories, offer samples, and help guests discover their next favorite scoop.
• Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
• Greet guests, answer questions, and help guide the flow of the shop.
• Accurately process transactions and assist with online and delivery orders.
• Prepare products according to recipes and quality standards.
• Restock ice cream, supplies, and retail products throughout the shift.
• Maintain food safety, cleanliness, and organization standards across the shop.
• Support dishwashing, cleaning, and other operational tasks that keep the shop running smoothly.
• Work collaboratively with teammates to create a positive and supportive environment.

Skills

Customer service

Communication

Teamwork

Friendly demeanor

Multitasking

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

Salt & Straw is hiring Ice Cream Scoopers in San Francisco. You will deliver exceptional customer service, share flavor stories, scoop ice cream, and help manage daily shop operations to keep the guest experience smooth.

We value kindness, curiosity, and hospitality. The role offers flexible scheduling, team growth opportunities, and a supportive environment where you can learn and contribute to memorable moments for every guest.