Guest Experience & Sales Specialist

European Wax Center, Inc.; Manheim Township (PA); On-site; USD 18,000 - 41,000; Full time

Job summary

Artemis Wax Center in Lancaster, PA is seeking a Guest Service/Sales Associate who greets guests warmly, uncovers their skincare needs, and promotes wax pass options and promotions while driving retail sales.

The role emphasizes delivering a positive guest experience, maintaining a clean front desk, and upholding Artemis Wax standards. One year of retail or sales experience is preferred; strong interpersonal and POS skills are required; must be able to stand and lift up to 50 lbs.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Skills

Sales experience

Customer service

Interpersonal skills

Communication

Teamwork

Education

High School

Tools

POS systems

Job description

Artemis Wax Center in Lancaster, PA is seeking a Guest Service/Sales Associate who greets guests warmly, uncovers their skincare needs, and promotes wax pass options and promotions while driving retail sales.

The role emphasizes delivering a positive guest experience, maintaining a clean front desk, and upholding Artemis Wax standards. One year of retail or sales experience is preferred; strong interpersonal and POS skills are required; must be able to stand and lift up to 50 lbs.