Guest Experience & Sales Manager

Artemis Wax LLC; Towson (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

Artemis Wax LLC is seeking a Center Manager to lead a Towson center with full revenue and operational responsibility. You will build and coach a team of guest service associates and wax specialists to achieve personal and center goals.

The role emphasizes leadership, recruitment, and process discipline in a fast-paced retail environment, with strong emphasis on culture and performance. This is a full-time in-person position in Towson, MD.

Qualifications

• 2 years of related and applicable management experience in a sales driver role.
• Bachelor’s Degree or applicable related experience.
• Full proficiency of Microsoft Office Suite.
• Demonstrated results-oriented leadership.
• Self-motivated and process focused.
• Team Member Centric.
• Outstanding communication skills.
• Fun. You must have fun.

Responsibilities

• Lead Center Performance and inspire the team to deliver and exceed revenue and operating budgets.
• Develop the GSA and Waxer Team to meet their full potential through coaching and feedback.
• Identify, recruit, and develop talent across all levels of the Center.
• Train and role model the expected behaviors and processes.
• Effectively communicate and set direction with Center Team; monitor performance and provide feedback.
• Manage center operations to maintain a professional, clean, stocked, and organized space.

Skills

Leadership

Communication

Team player

Self-motivated

Process oriented

Fun

Sales skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Guest Experience & Sales Manager# Guest Experience & Sales ManagerHot JobMD - Towson - Towson, MD 21204## OverviewSalary Range$55,000.00 - $70,000.00 Base+Commission/yearPosition TypeFull TimeJob ShiftAny - Monday through SundayEducation Level2 Year DegreeTravel PercentageUp to 25%CategoryManagement## Description**Position Summary**The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day.This Team Member Must uphold the Artemis Wax Core Values:* We are Team Players* We Play to Win* We Bring the Energy* We are Committed**Responsibilities: Essential Job Functions****Field and People Leadership**1. Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets2. Develop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and lead performance. Role models and holds the team accountable to Artemis Wax standards and protocols at all times.3. Identify, Recruit, and develop talent across all levels of the Center. Proactive partnerships with beauty schools to drive Wax Specialist recruiting.4. Train and role model the expected behaviors and processes put forward by European Wax Center5. Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.6. Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center that meets brand standards. This includes the lobby, public spaces, wax suites and restrooms.**Business Expectations and Rhythms**1. Deliver and manage the Centers performance across revenue and KPI’s.2. Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.3. Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.4. Deep mastery and coaching of sales and scripts.5. Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.6. Lead and organize operations, center payroll, ordering and compliance.**Work Environment**1. Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers, and accept constructive feedback from direct supervisors.2. Must be able to change activity frequently and cope with interruptions.3. Most work is performed indoors. The temperature is moderate and controlled.4. Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.5. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.6. Job duties, tasks and schedule may be changed from time to time to meet the needs of the business and the role. Full availability is required.7. Must be able to lift up to 50 lbs. occasionally.8. Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.**Receipt and Acknowledgements**I acknowledge and understand that:1. Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will2. The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions3. Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates4. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.## Qualifications**Education / Experience / Qualifications**1. 2 years of related and applicable management experience in a sales driver role2. Bachelor’s Degree or applicable related experience3. Full proficiency of Microsoft Office Suite4. Demonstrated results-oriented leadership.5. Self-motivated and process focused.6. Team Member Centric7. Outstanding communication skills8. Fun. You must have fun.