Guest Experience & Sales Manager

European Wax Centers; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Centers in Pennsylvania seeks a Guest Experience & Sales Manager to lead a center with base salary plus commission and bonus potential. You will train and coach a team of Sales & Guest Experience Associates and licensed Wax Specialists, driving sales, guest retention, and center performance.

You will recruit talent, set clear expectations, and manage daily operations. Excellent communication and a fun, team-first approach are essential to thrive in a fast-paced beauty retail

Qualifications

• 3 years of experience in specialty sales and service management.
• Bachelor’s degree or equivalent related experience.
• Proficiency in Microsoft Office.
• Demonstrated results-oriented leadership.
• Strong critical thinking and problem-solving skills.
• Self-motivated and process focused.

Responsibilities

• Lead the center’s sales performance and inspire the team to meet and exceed revenue and operating goals.
• Model and coach our sales approach so every team member can confidently recommend and sell service packages.
• Drive guest retention through smart scheduling and productivity for guests and team members.
• Develop team members to reach their full potential through coaching, mentoring, and evaluation.
• Recruit and develop talent at all levels of the center, including partnerships with local beauty schools to recruit Wax Specialists.
• Communicate clearly and set direction for the team; monitor performance and provide recognition and feedback.
• Oversee center operations including payroll, ordering, and compliance.

Skills

Sales leadership

People development

Team management

Communication skills

Critical thinking

Self-motivation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Position SummaryAre you a people leader who loves building relationships, driving sales, and coaching a team to win? As a Guest Experience & Sales Manager at an Artemis Wax–owned European Wax Center, you will have full sales and operating responsibility for a center in the beauty industry. You will lead and develop a team of Sales & Guest Experience Associates and licensed Wax Specialists and help them achieve their personal best.This is a sales leadership role. Package sales and guest retention are at the heart of the job. We are looking for a true people leader who gets results by developing others. You know how to observe performance, identify the behavior behind the result, coach in the moment, and set clear expectations with consistent follow-up. You are comfortable having both encouraging and growth conversations, and you take pride in seeing people grow because of your leadership. Your open and supportive management style will create a positive environment where you and your team are excited to come to work each day.This is a salaried exempt role that requires a minimum of 40 hours worked in the center each week, not including breaks. The Guest Experience & Sales Manager works the hours needed to meet the needs of the business, which can be above and beyond the regularly scheduled hours. Full schedule availability is required.This position offers a competitive total compensation package made up of base salary plus commission and bonus potential. The range listed represents total target compensation, not base salary alone.This Team Member must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsSales and People LeadershipLead the center’s sales performance and inspire the team to meet and exceed revenue and operating goals.Model and coach our sales approach so every team member can confidently recommend and sell service packages.Drive strong guest retention through smart scheduling and productivity for both guests and team members.Develop team members to reach their full potential. Coach, mentor, evaluate, and lead performance.Identify, recruit, and develop talent at every level of the center, including partnerships with local beauty schools to recruit Wax Specialists.Communicate clearly and set direction for the team. Monitor performance and provide recognition and feedback.Ensure the center meets brand standards at all times.Business ResultsOwn the center’s performance across revenue and sales performance metrics.Review results daily, coach the right behaviors, and plan ahead.Create action plans with the team to improve daily, weekly, monthly, and annual performance.Manage guest traffic, conversion, and staffing to deliver strong results.Lead center operations, including payroll, ordering, and compliance.Qualifications3 years of experience in specialty sales and service management, with proven success leading and developing peopleBachelor’s degree or equivalent related experienceProficiency in Microsoft OfficeDemonstrated results-oriented leadershipStrong critical thinking and problem-solving skillsSelf-motivated and process focusedTeam member centricOutstanding communication skillsFun. You must have fun.Work EnvironmentMust be able to work effectively in a fast-paced environment, communicate with others, work well with guests, and accept constructive feedback from direct supervisors.Must be able to change activities often and cope with interruptions.Must be able to stand or sit for up to 8 hours per day.Must be able to move between several tasks happening at the same time.Must be able to lift up to 30 lbs. occasionally.Talking and hearing occur continuously when communicating with guests, team members, and leadership.Job duties, tasks, and schedule may change to meet the needs of the business. Full availability is required.Benefits401(k)Health insuranceDental insuranceVision insuranceFlexible spending accountPaid time offEmployee discountReceipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will.The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.3 years of experience in specialty sales and service management, with proven success leading and developing peopleBachelor’s degree or equivalent related experienceProficiency in Microsoft OfficeDemonstrated results-oriented leadershipStrong critical thinking and problem-solving skillsSelf-motivated and process focusedTeam member centricOutstanding communication skillsFun. You must have fun.