ASSISTANT MANAGER

European Wax Centers; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Center, Inc. in Alexandria, VA is seeking an Assistant Sales Manager to lead the front desk sales team, model strong performance, and coach the Sales & Guest Experience Associates.

This is a sales leadership role with potential for growth into Center Manager responsibilities. You will ensure guest-centric service, manage bookings and check-ins to company standards, and collaborate with the Center Manager on daily operations, payroll, and compliance.

Qualifications

• One year of supervisory or leadership experience in a sales role.
• Bachelor’s degree or equivalent related experience.
• Proficiency in Microsoft Office.
• Demonstrated results-oriented leadership.
• Self-motivated and process focused.
• Team member centric. Professional and committed to our values.
• Outstanding communication skills.
• Fun. You must have fun.

Responsibilities

• Lead front desk sales team and coach guest experience associates.
• Meet sales goals for service packages and memberships.
• Foster a guest-centric environment in a fast-paced setting.
• Lead by example at the front desk: follow check-in and booking procedures, schedule accurately, and keep conversion and prebooking at company standards.
• Manage the center day to day when the Center Manager is not there.
• Meet regularly with the Center Manager to set direction and review performance. Provide recognition and feedback to the team.
• Assist with payroll, ordering, and compliance.
• Review the appointment schedule to catch and correct booking errors.

Skills

Leadership

Sales

Coaching

Communication

Teamwork

Education

Bachelor's degree or equivalent related experience

Tools

Microsoft Office

Job description

Position SummaryAs an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You will model strong sales performance, coach and develop our Sales & Guest Experience Associates, and help the Center Manager run the center day to day.This is a sales leadership role, and great preparation for growing into a Center Manager role with proven success.This Team Member must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsSales and People LeadershipModel sales performance and coach and develop our Sales & Guest Experience Associates.Meet your sales goals for service packages and memberships, and help the team meet theirs.Foster a guest-centric environment in a fast-paced setting. As the first and last impression of every visit, set the standard for the guest experience and hold the front desk team accountable to it.Lead by example at the front desk: follow check-in and booking procedures, schedule accurately, and keep conversion and prebooking at company standards.Manage the center day to day when the Center Manager is not there.Meet regularly with the Center Manager to set direction and review performance. Provide recognition and feedback to the team.Ensure the center meets brand standards at all times.Business ResultsHelp manage the center’s performance across revenue and sales performance metrics.Review results daily, coach the right behaviors, and plan ahead.Create action plans with the team to improve daily, weekly, monthly, and annual performance.Help manage guest traffic, conversion, and staffing to deliver strong results.Support center operations, including payroll, ordering, and compliance.Review the appointment schedule to catch and correct booking errors.Assist with processing membership payments as assigned by management.QualificationsOne year of supervisory or leadership experience in a sales roleBachelor’s degree or equivalent related experienceProficiency in Microsoft OfficeDemonstrated results-oriented leadershipSelf-motivated and process focusedTeam member centric. Professional and committed to our values.Outstanding communication skillsFun. You must have fun.Work EnvironmentMust be able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.Must be able to change activities often and cope with interruptions.Must be able to stand or sit for up to 8 hours per day.Must be able to move between several tasks happening at the same time.Must be able to lift up to 30 lbs. occasionally.Talking and hearing occur continuously when communicating with guests, team members, and leadership.Job duties, tasks, and schedule may change to meet the needs of the business. Full availability is required.Benefits401(k)Health insuranceDental insuranceVision insuranceFlexible spending accountPaid time offEmployee discountReceipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will.The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.QualificationsOne year of supervisory or leadership experience in a sales roleBachelor’s degree or equivalent related experienceProficiency in Microsoft OfficeDemonstrated results-oriented leadershipSelf-motivated and process focusedTeam member centric. Professional and committed to our values.Outstanding communication skillsFun. You must have fun.