Guest Experience & Sales Associate

Belk, Inc. & Belk eCommerce LLC.; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk, Inc. & Belk eCommerce LLC. is hiring a Sales Associate to deliver a positive customer experience through building relationships, assisting with merchandise selection, and processing transactions.

This hourly role drives sales, maintains merchandising standards, and collaborates with store operations to meet objectives while fostering a friendly, loyalty-building environment for customers.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently.
• Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service orientation

Relationship building

Merchandise presentation

Technical literacy

Job description

Belk, Inc. & Belk eCommerce LLC. is hiring a Sales Associate to deliver a positive customer experience through building relationships, assisting with merchandise selection, and processing transactions.

This hourly role drives sales, maintains merchandising standards, and collaborates with store operations to meet objectives while fostering a friendly, loyalty-building environment for customers.