Guest Experience Safety Ambassador

St. Louis Blues; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The St. Louis Blues at Enterprise Center and Stifel Theatre seek a Guest Experience Safety Ambassador to ensure a seamless and safe visit for all guests. Reporting to Guest Experience Managers, the role involves hospitality, proactive issue resolution, and clear communication.

Responsibilities include assisting guests, guiding them, aiding security screening, and responding to illnesses or emergencies. Must be 21+, with basic computer skills and reliable transportation; availability for

Qualifications

• Provide world-class hospitality and assistance to guests.
• Must be 21+ years old and able to work varied shifts.
• High standards of professional appearance and conduct.

Responsibilities

• Maintain a safe environment and proactively resolve issues.
• Assist guests before, during, and after events with courtesy.
• Guide guests, provide directions, and respond to emergencies.
• Screen guests at building entrances and escalate as needed.
• Communicate clearly and maintain professional appearance.

Skills

Customer service

Communication

Friendly demeanor

Interpersonal skills

Problem solving

Tools

Basic computer skills

Job description

Our Common Purpose

At Enterprise Center & Stifel Theatre, we strive to create an environment that reflects our core values: Excitement, Excellence and Empathy. With a focus on these core values, we are committed to achieving our mission of “Delivering Memorable Moments” for our guests, clients, staff, and community.

General Job Description

This position reports to the Guest Experience Managers with duties also assigned from the Senior Manager/Director of Guest Experience. The Guest Experience Safety Ambassador is responsible for ensuring a seamless and safe experience for all visitors to the Enterprise Center and Stifel Theatre. This position requires an enthusiastic team member to assist guests and staff at both the Enterprise Center and Stifel Theatre. Our goal is to enhance the guest and staff experience by creating a positive and safe environment with extraordinary interaction and service.

Specific Responsibilities

• Maintain a safe environment by proactively solving any issues that may arise.
• Provide world‑class hospitality to guests before, during, and after events.
• Exhibit a friendly, outgoing personality with a desire to serve the company and public.
• Communicate clearly with others; strong interpersonal skills are essential.
• Always display a professional appearance.
• Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
• Aid with security screening at building entrances.
• Provide directions to guests for all areas of the building.
• Listen to and resolve guest concerns; notify supervisors or managers, if needed.
• Familiarize themselves with building layouts, all departments, and guest policies.
• Respond appropriately to guest illness, injury, and emergencies.
• Anticipate guest needs and prevent escalation of issues.
• Deescalate situations as they arise.
• Must be able to stand, sit, walk for extended and varying periods of time.

Requirements

• Availability to work a variety of shifts, including evenings, weekends, and some holidays.
• At least 21 years of age.
• Basic computer skills and access to internet.
• Possession of a valid driver’s license or reliable transportation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.