Guest Experience Runner - Housekeeping Deliveries

Holiday Inn Resort Orlando Suites - Waterpark; Orlando (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Holiday Inn Resort Orlando Suites - Waterpark is seeking a Housekeeping Runner to support our housekeeping team by promptly fulfilling guest requests and maintaining clean linen areas. You will assist with trash removal, restocking supplies, and ensuring presentation meets brand standards.

This role emphasizes guest service, teamwork, and safety, with a clear path toward supervisory roles in the property's housekeeping operation.

Qualifications

• Must be able to communicate in written and verbal form in English.
• Excellent organizational skills.

Responsibilities

• Report Housekeeping Office and PBX team at start of shift.
• Fulfill and deliver guest requests with the proper presentation.
• Inventory and maintain cleanliness of all linen closets and empty trash.
• Resupply guest room supplies in the linen closet daily.
• Offer assistance to guest when requested or needed.
• Report any maintenance deficiencies to housekeeping.
• Employ proper use and maintenance of equipment and supplies.
• Make sure all storage closets are clean and neat daily.
• Respond appropriately to any hotel emergency or safety situation.
• Pick up and deliver guest request items in a timely manner and calling them in as complete once they have been delivered.
• Report to work as scheduled, in proper uniform, and following company appearance standards.
• Collect trash from various areas throughout the property and take it to the designated area.
• Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Other duties as assigned by management.

Skills

English communication

Organizational skills

Job description

Holiday Inn Resort Orlando Suites - Waterpark is seeking a Housekeeping Runner to support our housekeeping team by promptly fulfilling guest requests and maintaining clean linen areas. You will assist with trash removal, restocking supplies, and ensuring presentation meets brand standards.

This role emphasizes guest service, teamwork, and safety, with a clear path toward supervisory roles in the property's housekeeping operation.