Guest Experience Runner: Elevate Dining in a Luxe Setting

Chatham Inn; Chatham, Northern (MA, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

State Health Insurance

Company Dental and Vision

401K - Contribution and Matching

On Demand Pay- your pay before payday

Team Member/Family/Friend discounts

Job summary

The Chatham Inn in Massachusetts is seeking a Server Assistant (Food Runner/Support) to help maintain a polished, welcoming dining room. You will support servers and leadership to ensure every guest experience feels seamless and refined, especially during busy summer periods.

Ideal candidates are energetic, attentive, and eager to learn food and wine basics while delivering exceptional hospitality with a positive attitude.

Qualifications

• Energetic, attentive, and detail‑oriented.
• Passionate about hospitality and guest experience.
• Professional in appearance and demeanor.
• Able to work efficiently in a fast-paced environment.
• Willing to learn food and wine fundamentals.
• Available for evenings, weekends, and peak summer season.
• Previous restaurant experience is preferred but not required.
• A strong work ethic and positive attitude are essential.

Responsibilities

• Deliver food to tables promptly and accurately, describing dishes with confidence.
• Assist in clearing, resetting, and maintaining tables to high presentation standards.
• Maintain cleanliness and organization of the dining room, patio, and bar areas.
• Refill water, polish glassware, and ensure tables remain guest-ready.
• Greet guests warmly when interacting at the table.
• Anticipate guest needs and communicate proactively with servers.
• Support a service style that is refined yet relaxed.
• Work closely with servers, bartenders, and culinary team to maintain service flow.
• Participate in daily pre-shift meetings and tastings.
• Maintain a strong sense of urgency during peak summer season.
• Ensure proper handling of flatware, glassware, and service equipment.
• Support wine service as directed.
• Follow all food safety and sanitation guidelines.

Skills

Energetic, attentive, and detail‑or­ed

Hospitality

Guest experience

Professional appearance

Fast-paced environment

Willing to learn food and wine

Evenings, weekends, peak season

Job description

The Chatham Inn in Massachusetts is seeking a Server Assistant (Food Runner/Support) to help maintain a polished, welcoming dining room. You will support servers and leadership to ensure every guest experience feels seamless and refined, especially during busy summer periods.

Ideal candidates are energetic, attentive, and eager to learn food and wine basics while delivering exceptional hospitality with a positive attitude.