Server Assistant (Food Runner/Support)

Chatham Inn; Chatham, Northern (MA, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

State Health Insurance

Company Dental and Vision

401K - Contribution and Matching

On Demand Pay- your pay before payday

Team Member/Family/Friend discounts

Job summary

The Chatham Inn in Massachusetts is seeking a Server Assistant (Food Runner/Support) to help maintain a polished, welcoming dining room. You will support servers and leadership to ensure every guest experience feels seamless and refined, especially during busy summer periods.

Ideal candidates are energetic, attentive, and eager to learn food and wine basics while delivering exceptional hospitality with a positive attitude.

Qualifications

• Energetic, attentive, and detail‑oriented.
• Passionate about hospitality and guest experience.
• Professional in appearance and demeanor.
• Able to work efficiently in a fast-paced environment.
• Willing to learn food and wine fundamentals.
• Available for evenings, weekends, and peak summer season.
• Previous restaurant experience is preferred but not required.
• A strong work ethic and positive attitude are essential.

Responsibilities

• Deliver food to tables promptly and accurately, describing dishes with confidence.
• Assist in clearing, resetting, and maintaining tables to high presentation standards.
• Maintain cleanliness and organization of the dining room, patio, and bar areas.
• Refill water, polish glassware, and ensure tables remain guest-ready.
• Greet guests warmly when interacting at the table.
• Anticipate guest needs and communicate proactively with servers.
• Support a service style that is refined yet relaxed.
• Work closely with servers, bartenders, and culinary team to maintain service flow.
• Participate in daily pre-shift meetings and tastings.
• Maintain a strong sense of urgency during peak summer season.
• Ensure proper handling of flatware, glassware, and service equipment.
• Support wine service as directed.
• Follow all food safety and sanitation guidelines.

Skills

Energetic, attentive, and detail‑or­ed

Hospitality

Guest experience

Professional appearance

Fast-paced environment

Willing to learn food and wine

Evenings, weekends, peak season

Job description

Description

WE ARE

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

The Server Assistant (Food Runner/Support) plays a critical role in maintaining the rhythm, flow, and energy of the dining room. This position supports servers and leadership to ensure every guest experience feels seamless, polished, and welcoming — without ever feeling stiff or formal. This role is ideal for someone looking to grow within hospitality and learn the foundations of elevated service.

Key Responsibilities

Dining Room Support

• Deliver food to tables promptly and accurately, describing dishes with confidence
• Assist in clearing, resetting, and maintaining tables to high presentation standards
• Maintain cleanliness and organization of the dining room, patio, and bar areas
• Refill water, polish glassware, and ensure tables remain guest-ready

Guest Interaction

• Greet guests warmly when interacting at the table
• Anticipate guest needs and communicate proactively with servers
• Support a service style that is refined yet relaxed

Team Collaboration

• Work closely with servers, bartenders, and culinary team to maintain service flow
• Participate in daily pre-shift meetings and tastings
• Maintain a strong sense of urgency during peak summer season

Operational Standards

• Ensure proper handling of flatware, glassware, and service equipment
• Support wine service as directed
• Follow all food safety and sanitation guidelines

(Please note: We do not sponsor or employ individuals for this position who are employed under another location’s H-2B visa program. This role is not eligible as a second job for individuals currently employed under an H-2B visa elsewhere, as such employment would not be authorized under federal visa regulations.)

Requirements

Who You Are

• Energetic, attentive, and detail-oriented
• Passionate about hospitality and guest experience
• Professional in appearance and demeanor
• Able to work efficiently in a fast-paced environment
• Willing to learn food and wine fundamentals
• Available for evenings, weekends, and peak summer season

Previous restaurant experience is preferred but not required. A strong work ethic and positive attitude are essential.

We’ve got you covered…

At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.