Guest Experience Runner & Busser

Virgin Hotels, LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Virgin Hotels, LLC is seeking a Busser/Runner to support its food and beverage operation with timely bussing, running food and beverages, and attentive guest interaction. The role emphasizes high standards of service and seamless cooperation with BOH and FOH teams to ensure a memorable dining experience.

The position requires strong English communication, a valid SNHD Food Handler's card and TABC certification, and the ability to work a flexible schedule in a fast-paced environment.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• High school or equivalent education required.
• Communicate clearly in verbal and written English.
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months.
• Ability to work a flexible schedule.

Responsibilities

• Maintain a clean, hygienic, and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Strong knowledge and consistent use of SNHD regulations and standards
• Must be able to work cooperatively and effectively in a team
• Participate in seamless operation between BOH + FOH staff members, ensuring proper service to our guests
• Ability to communicate clearly in verbal and written English
• Running food and drinks
• Clear tables, carry plates to the dishwashing area
• Assist guests with re-ordering at their table, including guiding them to use the online ordering system and assisting with menu questions or queries
• Deliver/ distribute takeout orders to customers at the outlet
• Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
• Explain basic details of food dishes and beverages at time of delivery to guests
• Always keep your active SNHD Food Handler's card with you while on the property
• Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
• Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
• Contribute to successful SNHD health inspections
• Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor
• Communicate with cashier and supervisor for any guest service issues
• Actively participate in all scheduled required training sessions
• Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume
• Always communicate effectively with customers and all levels of employees
• Review and comprehend all necessary documentation
• Use the equipment associated with the position, including but not limited to the POS system
• Perform other duties as assigned

Skills

Team player

Problem solving

Multi-tasking

Customer service oriented

Leadership qualities

Education

High school diploma or equivalent

Tools

POS system familiarity

Job description

Virgin Hotels, LLC is seeking a Busser/Runner to support its food and beverage operation with timely bussing, running food and beverages, and attentive guest interaction. The role emphasizes high standards of service and seamless cooperation with BOH and FOH teams to ensure a memorable dining experience.

The position requires strong English communication, a valid SNHD Food Handler's card and TABC certification, and the ability to work a flexible schedule in a fast-paced environment.