Guest Experience & Retreat Cleanliness Specialist

Massage Heights; Atlanta (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Wellness resources

Job summary

Massage Heights is hiring a Retreat Attendant to sustain a clean, calm, and welcoming environment for every guest. You will manage daily housekeeping tasks across the Retreat, including lobby, treatment spaces, and shared areas, while ensuring linens and supplies are stocked for smooth operations.

The role emphasizes attentiveness, guest-focused service, and proactive upkeep to maintain a peaceful, professional atmosphere throughout each shift.

Responsibilities

• Maintain a clean, organized, and welcoming Retreat throughout each shift, including the lobby, reception area, hallways, restrooms, relaxation areas, breakroom, laundry area, storage spaces, and other shared areas.
• Complete routine cleaning throughout the day, including wiping surfaces, sanitizing high‑touch areas, emptying trash, vacuuming, mopping, dusting, cleaning mirrors, refreshing restrooms, and keeping floors free of debris.
• Manage laundry continuously throughout the day. This includes washing, drying, folding, organizing, and restocking table linens, blankets, face cradle covers, towels, robes, and other service‑related items.
• Ensure treatment room supplies and linen areas are properly stocked so therapists can begin services on time and guests receive a consistent experience.
• Support therapists with efficient room turnover between appointments when needed by assisting with linens, supplies, sanitation needs, and maintaining clean hallways and shared service areas.
• Monitor high‑traffic areas frequently and refresh them as needed to maintain a polished appearance. This includes checking restrooms, lobby seating, beverage areas, hallways, laundry areas, and employee spaces throughout the shift.
• Complete deep‑cleaning tasks according to the Retreat’s daily, weekly, and monthly cleaning checklist. Deep‑cleaning responsibilities may include baseboards, vents, walls, doors, cabinets, shelves, furniture, storage areas, breakroom appliances, and other areas that require more detailed attention.
• Ensure cleaning supplies, paper products, laundry supplies, and guest amenities are stocked and report low inventory, damaged items, maintenance concerns, or repair needs to the Guest Experience Manager or Retreat Director immediately.
• Maintain proper sanitation practices when handling linens, cleaning tools, trash, and shared equipment. Cleaning tools and supplies must be stored properly and kept in clean, usable condition.
• Conduct regular walkthroughs of the Retreat, including scheduled hall walks, to identify and correct concerns related to cleanliness, odors, clutter, safety, supply levels, or overall guest readiness.
• Assist with closing responsibilities by ensuring all assigned areas are cleaned, stocked, organized, and prepared for the following business day.

Job description

Massage Heights is hiring a Retreat Attendant to sustain a clean, calm, and welcoming environment for every guest. You will manage daily housekeeping tasks across the Retreat, including lobby, treatment spaces, and shared areas, while ensuring linens and supplies are stocked for smooth operations.

The role emphasizes attentiveness, guest-focused service, and proactive upkeep to maintain a peaceful, professional atmosphere throughout each shift.