Guest Experience Retail Specialist

Ross Stores; Trevose (PA); On-site; USD 25,000 - 34,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience by greeting customers, maintaining a clean store, and presenting merchandise per guidelines. The role emphasizes safety, customer service, and teamwork across store areas and adherence to company best practices.

Associates are expected to be friendly, professional, and responsive to customer needs while upholding Ross standards and policies.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Assist Customers on merchandise and at the register; greet customers with eye contact, a smile, and a courteous greeting.
• Maintain a clean, safe shopping environment; report unsafe conditions and follow store safety procedures.
• Provide prompt and courteous customer service; handle questions and refer to leadership when needed.
• Represent and support the Ross brand and maintain proper merchandise presentation as directed by guidelines.
• Perform cleaning tasks and restock duties to keep selling areas neat and organized.

Skills

Customer service

Communication

Job description

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience by greeting customers, maintaining a clean store, and presenting merchandise per guidelines. The role emphasizes safety, customer service, and teamwork across store areas and adherence to company best practices.

Associates are expected to be friendly, professional, and responsive to customer needs while upholding Ross standards and policies.