Guest Experience Retail Sales Specialist

belk; Laurel (NE); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Belk is seeking a Sales Associate to deliver a positive customer experience through relationship-building, merchandise assistance, and accurate transactions. You will influence sales, presentations, and store metrics while supporting store operations and ensuring a welcoming environment.

You will greet customers, demonstrate product recommendations, and maintain merchandise presentation. This hourly role requires flexibility for evenings, weekends, and holidays, with an emphasis on teamwork and

Qualifications

• Commitment to customer service and achieving store objectives.
• Ability to take ownership of tasks and contribute to store success.
• Excellent communication skills with customers and teammates.
• Comfortable using technology, including smartphones, tablets, and Windows OS.
• Flexibility to work nights, weekends, and holidays as business needs.
• Regular movement around store areas and accessibility to customers.
• Physical ability to bend, reach, lift at least 40 lbs as required.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service

Ownership

Communication

Tech proficiency

Flexible schedule

Mobility

Lifting requirement

Job description

Belk is seeking a Sales Associate to deliver a positive customer experience through relationship-building, merchandise assistance, and accurate transactions. You will influence sales, presentations, and store metrics while supporting store operations and ensuring a welcoming environment.

You will greet customers, demonstrate product recommendations, and maintain merchandise presentation. This hourly role requires flexibility for evenings, weekends, and holidays, with an emphasis on teamwork and