Guest Experience Retail Associate

Bluejack Management Partners; Texas; On-site; USD 25,000 - 42,000; Full time

Job summary

Bluejack National is seeking a customer-focused retail associate to support merchandise operations and member services. You will process merchandise, assist with tee-time scheduling inquiries through the club app, and handle POS transactions in a courteous, professional manner.

The role emphasizes hospitality, teamwork, and maintaining a welcoming retail area. High school diploma required; Texas driver’s license may be needed for certain tasks. Weekday/weekend shifts offered.

Qualifications

• High school diploma or equivalent required.
• Experience in retail or hospitality helpful.
• Comfortable using a POS system and handling transactions.

Responsibilities

• Receive and process merchandise accurately and efficiently.
• Assist members with scheduling tee times in a courteous and professional manner.
• Respond to member questions regarding the Club’s mobile app.
• Maintain a clean, organized retail and work environment.
• Process member and guest purchases using the POS system.
• Provide friendly, professional service and support to team members.

Skills

Customer service

POS experience

Retail operations

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

About this position

Bluejack Nationalis a private residential club for those who want to live in laid backluxuryand weare committed tocreating exceptional lifestyleexperiences,one family, onemember,oneguest, and one employeeat a time. If you areas passionate as we are to deliver on thatpromise,then BluejackNational may just be theplace for you! This job description will outlinetheessential responsibilities totherole. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected thatyouarewilling toassist.

SUMMARYof our Cultural Beliefs:

Be Dependable.

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First .

I am accountable to be honest and always do the right thing.

Value People.

I empathize and respect others.

Speak Up.

I seek, listen and provide candid feedback to improve performance.

Empowerment.

I have the skills, resources and authority to create memorable experiences.

I seek ways to be extraordinary and deliver a positive impact every day.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Demonstrates a high level of attention to detail
• Maintains strong organizational skills and reliability
• Consistently punctual and dependable
• Knowledge of golf operations and/or retail preferred
• Self-motivated with the ability to take initiative
• Works collaboratively and contributes positively to the team environment
• Open to feedback and committed to continuous improvement
• Service-focused with a genuine passion for delivering exceptional Member experiences
• Approachable, professional, and welcoming in all interactions
• Comfortable working in a dynamic, fast-paced environment
• Adaptable and open to change as the needs of the Club evolve
• Basic computer skills; Point-of-Sale (POS) experience is a plus
• Embraces and represents the Club’s culture and values
• Demonstrates a passion for hospitality and personalized Member service
• Treats Members, guests, and fellow team members with respect and professionalism

Minimum Qualifications (Knowledge, Skills, and Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Receive and process incoming merchandise accurately and efficiently
• Prepare and tag merchandise in accordance with Club retail standards
• Assist Members with scheduling tee times in a courteous and professional manner
• Respond to Member questions regarding the Club’s mobile app in a timely and helpful manner
• Maintain a clean, organized, and welcoming retail and work environment
• Process Member and guest purchases accurately using the Point-of-Sale (POS) system
• Serve as a reliable and supportive team member, assisting colleagues as needed to ensure a seamless Member experience

EDUCATION:

High school diploma or equivalent required.

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS:

Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.

We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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