Guest Experience Reservations Specialist (Hybrid)

Inns of Aurora; Town of Aurora (NY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Inns of Aurora is seeking a Reservationist to secure accommodations, dining, Spa, and resort experiences. The role requires weekend and evening availability and offers a hybrid work model with in-person training.

You will handle reservations via phone and email, act as a brand ambassador, and collaborate with guest services to ensure a seamless guest stay. Strong communication and multi-system proficiency are essential.

Qualifications

• High school diploma required.
• Comfortable in a multi-system, tech-driven environment.
• Excellent written and verbal communication skills.
• Ability to work independently with good judgement.
• Weekend and evening availability required.

Responsibilities

• Secure all resort reservations via phone and online channels.
• Communicate with guests by phone and email, sometimes in person.
• Act as brand ambassador to curate “the perfect stay” for guests.
• Provide back-up support for guest services staff.
• Upsell guests to maximize revenue.
• Answer general inquiries and direct calls to the right departments.
• Stay informed on area events, attractions, and IOA policies.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Customer service

Interpersonal skills

Education

High school diploma

Tools

Stay n' Touch PMS

Synxis CRS

Job description

Inns of Aurora is seeking a Reservationist to secure accommodations, dining, Spa, and resort experiences. The role requires weekend and evening availability and offers a hybrid work model with in-person training.

You will handle reservations via phone and email, act as a brand ambassador, and collaborate with guest services to ensure a seamless guest stay. Strong communication and multi-system proficiency are essential.