Guest Experience & Reservations Host

The Boxyard; Seattle (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Paid Sick & Safe Time

Washington Paid Family Leave

Job summary

Hatback Bar & Grille in Seattle is seeking a Host to create a warm, inviting atmosphere and manage reservations to ensure smooth dining flow. You will organize seating, provide accurate wait times, and assist guests with menu inquiries or special requests.

The Host will collaborate with servers, maintain a clean lobby, and address guest concerns with professionalism. Flexible hours including evenings and weekends are required.

Qualifications

• 1+ year in a Host role in a restaurant setting.
• Knowledge of Reservation systems, OpenTable preferred.
• Keen attention to detail
• Excellent interpersonal and communication skills.
• Ability to handle high-pressure situations and manage multiple tasks.
• Customer-focused mindset with a dedication to providing exceptional service.
• Basic knowledge of restaurant operations.
• Ability to walk and stand for long periods of time.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
• Receive and manage incoming reservations effectively, especially during peak hours.
• Record reservation details accurately in the system and assist in managing guest databases and contact information.
• Organize and prioritize seating arrangements based on reservations and walk-ins.
• Optimize table turnover to ensure efficient use of dining space.
• Provide accurate wait times for guests and keep guests informed about the status of their reservation. Offer guests waiting areas.
• Assist guests with inquiries about the menu, special requests, or other information.
• Collaborate with servers to ensure a smooth and coordinated dining experience.
• Communicate table assignments and special requests to the serving staff.
• Keep the lobby or waiting area clean, organized, and visually appealing.
• Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
• Accommodate special requests or arrangements for celebrations, dietary restrictions, etc.
• Promote specials, promotions, or additional services to guests when appropriate.
• Handle credit card and cash transactions and process payments accurately.
• Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
• Address and resolve guest concerns or complaints with professionalism and courtesy.
• Communicate effectively with restaurant management and other team members.
• Adhere to Company policies and procedures related to guest services and hospitality.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Stamina

Flexibility

OpenTable

Tools

OpenTable

Job description

Hatback Bar & Grille in Seattle is seeking a Host to create a warm, inviting atmosphere and manage reservations to ensure smooth dining flow. You will organize seating, provide accurate wait times, and assist guests with menu inquiries or special requests.

The Host will collaborate with servers, maintain a clean lobby, and address guest concerns with professionalism. Flexible hours including evenings and weekends are required.