Guest Experience Representative | Part-Time | OVG-LEX

Oak View Group; Lexington (KY); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

A premium live entertainment company in Lexington, Kentucky, seeks a Guest Experience Representative. This role involves ensuring efficient guest entry, resolving seating issues, and providing information during events. Ideal candidates have strong interpersonal skills, a High School diploma, and are comfortable in lively environments. The position pays $14.00 per hour and requires a willingness to work flexible hours including nights, weekends, and holidays. Enjoy benefits like 401(k) plan for part-time roles.

Qualifications

• Strong interpersonal and problem-solving skills.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Comfortable with heights and loud noises.

Responsibilities

• Process each guest’s ticket in a timely and professional manner.
• Assist guests in navigating the facility and resolving seating issues.
• Provide general information about the event and services available.

Skills

Interpersonal skills

Problem-solving skills

Ability to work under stress

Diplomacy

Customer service

Education

High School Diploma or equivalent

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves seven world‑class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

Position Summary

The Guest Experience Representative reports to the supervisor on duty for each event. Primary responsibilities at all locations include welcoming guests to the event, reviewing and validating tickets upon entry, directing/escorting guests to their seats efficiently and professionally, answering questions, and proactively engaging with guests.

Hourly pay: $14.00.

Benefits

Benefits for Part‑time roles: 401(k) Savings Plan and 401(k) matching.

Applications

Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Rupp Arena, a 20,000‑seat venue in Lexington, Kentucky, hosts university basketball and major musical acts. The venue is complemented by the Central Bank Center, an extensive convention space, and the Lexington Opera House, which showcases Broadway talent in downtown Lexington.

Responsibilities

• Process each guest’s ticket in a timely and professional manner.
• Assist guests as they enter the facility, directing them to their assigned seat or seating area and resolving patron‑seating issues.
• Monitor the perimeter of each facility to prevent unauthorized, non‑ticketed individuals from gaining access to the event.
• Provide guests with general information concerning the event and related services such as concession stands, restrooms, and first aid.
• Monitor aisles to maintain fire code safety regulations involving pedestrian access and movement.
• Guide guests to exits and/or provide instructions or assistance in the event of an emergency or evacuation.
• Serve as the first‑line contact for guest requests and assistance.
• (Rupp) Open and close curtains in the respective vomitories as related to the event.
• (Rupp) Monitor the actions of the public in and around the escalator to ensure proper operation and crowd control at entry and exit points.
• Distribute programs and other promotional brochures as needed.
• Engage each guest to provide the best overall experience.
• Perform other general customer service duties as required.

Qualifications

• General knowledge of public assembly operations.
• High School Diploma or equivalent.
• Strong interpersonal and problem‑solving skills.
• Ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact in all circumstances.
• Willingness to work flexible hours, including nights, weekends, and holidays when required.
• Comfortable with heights and loud noises.
• Willingness to rotate to various positions within a shift.

Physical Requirements

• Requires a full range of body motions including normal vision and hearing.
• Frequent standing, climbing, walking, reaching, handling, speaking, hearing, and visual monitoring of work assignments.
• May occasionally climb to elevated locations and navigate stairs or inclines within each facility.
• Works under stressful conditions, irregular hours, and tight deadlines.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.