Guest Experience Representative Honda

Darcars; Bowie (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive group is seeking a Guest Experience Representative to provide exceptional service to customers at their dealership. The role involves greeting showroom visitors, managing inquiries, and supporting sales staff. Ideal candidates will have strong communication skills, a commitment to customer service, and a high school diploma. Benefits include medical insurance, 401(k), and employee discounts.

Benefits

Medical, vision, dental insurance

401(k) plan

Paid holidays and PTO

Employee discounts on vehicle purchases

Internal career advancement opportunities

Qualifications

• Clear and pleasant telephone communication skills.
• Ability to work in a fast-paced environment.
• Strong team player attitude.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Manage the switchboard and communicate with callers professionally.
• Perform clerical and accounting duties as assigned.

Skills

Communication

Customer Service

Multilingual (Spanish and Chinese)

Education

High school diploma or GED

Job description

DARCARS Automotive Group is now hiring for a Guest Experience Representative!

As the GEM, you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. You greet customers as they enter the showroom, direct them to the appropriate party according to dealership policies, and answer basic inquiries. The receptionist intercepts, screens, and routes incoming calls, takes thorough messages, and provides basic information to callers. The receptionist also assists in salesperson daily activities such as administering dealer tags and gas tickets.

In this role, you'll:

1. Greet showroom customers and determine the nature of their visit.
2. Direct customers to the correct department, notify the appropriate salesperson of a waiting customer, or introduce the customer to a salesperson.
3. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
4. Enter data into the prospect tracking system.
5. Manage the switchboard.
6. Communicate with callers professionally and efficiently, minimizing wait times.
7. Take detailed messages including caller's name, company, time, and message.
8. Distribute messages promptly to relevant parties.
9. Provide basic information to callers with general inquiries.
10. Update and distribute the company telephone roster as needed.
11. Perform clerical and accounting duties as assigned.
12. Serve as showroom greeter.
13. Perform other duties as assigned by management.
14. Make transaction receipts for sale and service departments if applicable.

Qualifications:

• Clear and pleasant telephone communication skills conveying professionalism.
• Strong communication skills with customers and employees.
• Ability to speak multiple languages (Spanish and Chinese) is a plus.
• Commitment to excellent customer service.
• Ability to read, understand, and follow instructions and policy documents.
• Previous customer service experience preferred but not required.
• Ability to sit for extended periods.
• Ability to work in a fast-paced environment.
• Team player attitude.
• Flexible schedule including evenings and weekends.
• Valid driver’s license with a safe driving record.
• High school diploma or GED.
• At least 18 years old.
• Pass pre-employment screening including background check.

Benefits:

• Medical, vision, dental insurance.
• Short-term and long-term disability plans.
• Life insurance.
• 401(k) plan.
• Paid holidays and PTO.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Internal career advancement opportunities.
• Participation in community service initiatives.

This job description is a general overview and may include additional duties as assigned by supervisors.

We are an equal opportunity employer and a drug-free workplace. Employment offers are contingent upon successful background screening, including criminal, consumer, and motor vehicle record checks, and verification of SSN. Employment is at-will and can be terminated at any time.