Guest Experience Representative

Robbins Brothers Fine Jewelers; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Robbins Brothers Fine Jewelers in Dallas is seeking a Guest Experience Representative to create a welcoming, high‑quality shopping environment for every customer. You will greet shoppers, guide purchases, and build lasting relationships while collaborating with the team to maintain an inviting store.

Responsibilities include resolving issues professionally, supporting sales goals, and ensuring the store remains clean, organized, and well‑stocked for a smooth customer experience.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome customers as they enter the store.
• Assist customers with their purchases and provide product recommendations.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain a clean and organized store environment.
• Collaborate with the store team to achieve sales targets and improve customer satisfaction.

Skills

Customer service

Excellent communication

Interpersonal skills

Bilingual in English and Spanish

Flexible hours

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration

Tools

POS systems

Inventory management software

Job description

About the Role

As a Guest Experience Representative at our retail store in Dallas, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.

About the Role

As a Guest Experience Representative at our retail store in Dallas, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.

Minimum Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or retail
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or related field
• Experience with point-of-sale systems and inventory management software
• Bilingual in English and Spanish

Responsibilities

• Greet and welcome customers as they enter the store
• Assist customers with their purchases and provide product recommendations
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a clean and organized store environment
• Collaborate with the store team to achieve sales targets and improve customer satisfaction

Skills

As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.