Guest Experience Representative

ASM Global; Bossier City (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

ASM Global in Brookshire Grocery Arena, Bossier City, LA, is seeking a part-time Guardian to provide friendly, responsive guest assistance and uphold venue policies. The role requires standing for extended periods and a flexible schedule for events.

You will distribute information, act as ticket taker/usher, and offer ADA services to guests with disabilities. Applicants must be 18+, and HS diploma or GED is required.

Qualifications

• High School diploma or GED and 1–3 months related experience and/or training, or an equivalent combination.
• Ability to pass background and reference checks.
• Must be at least 18 years old.

Responsibilities

• Provide the primary level of guest assistance throughout the venue.
• Distribute venue information and updates to guests.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to seats.
• Provide ADA services and information to guests with disabilities and the elderly.
• Report suspicious activity to your supervisor and coordinate with events staff.
• Maintain clear floors and aisles and project a confident, welcoming presence.

Skills

Customer relations

Communications

Problem solving

Independence

Oral & written instructions

Education

High School diploma or GED

Job description

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guardian for Brookshire Grocery Arena in Bossier City, La. The Guardian position is fun, flexible, and allow for part time scheduling. The Guardian position is ideal for anyone with a great customer service attitude and a flexible schedule.

Essential Duties and Responsibilities

• Provide the primary level of guest assistance throughout the venue.
• Required to have a thorough knowledge of building policies and procedures and event requirements.
• Distribute venue information and updates.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Be available to listen to guests’ compliments and complaints.
• Provide ADA services and information to guests with disabilities and the elderly. Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
• Make people feel special.
• Keep floors and aisles clear of obstructions.
• Reports any suspicious activity to your supervisor.
• Reports to Events Coordinator in appropriate uniform, for assigned location.
• Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
• Avoid negative body language and show that you are confident and capable.
• Preforms other related duties as assigned that are specific to the position and by Coordinator/ Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in oral and written form.

Other Requirements

• Must be at least 18 years old
• Must be able to pass background and reference checks.

Physical Demands

• Must be able to stand for extended periods of time.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.