Guest Experience & Recreation Supervisor

Hersha Hospitality Management, LP; Town of Florida (NY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Transit/ Parking Benefits

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Job summary

Hersha Hospitality Management, LP seeks a Guest Services Coordinator to engage guests and owners in a variety of programs and to coordinate a comprehensive activities program. You will lead and create social and sports activities, entertain guests of all ages, and maintain inventories of equipment and supplies.

The role involves safety oversight, scheduling, incident reporting, and coordinating daily operations with the manager to ensure a clean, safe environment, while upholding HHM EarthView

Qualifications

• High School diploma required.
• Proficient in using Excel.
• Knowledge of PMS/accounting systems preferred.

Responsibilities

• Lead planned activities. Must be able to create, plan, and facilitate social/sports activities effectively and professionally.
• Participate and entertain children of all ages with games, seasonal programs, or other approved activities, such as crafts, team building, and outdoor recreation.
• Maintain ongoing inventories of games, equipment, and supplies.
• Ensure paperwork is complete and turned in as necessary.
• Create attendant scheduling.
• Consult with the Manager regarding any safety concerns, problems or questions.
• Conduct periodic meetings with employees, weekly frequency is preferred.
• Consult with the Manager on daily operations. Request resources needed to maintain a safe and clean environment for guests and members.
• Repair or replace equipment, always maintaining good condition. Perform minor maintenance on facilities and structures.
• Complete incident reports as needed and hand them in immediately.
• Oversee correct computer work; time punches, schedules, and billing
• Clean and organize bathrooms, office, and storage rooms.
• Pick up debris, rake sand, and organize lawn furniture to ensure a clean and safe environment.
• Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
• Always extend professionalism and courtesy to guests.
• Provide a high level of anticipatory service and interest in guests
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits to ensure safety.
• Perform other duties as requested by management.

Education

High School diploma

Tools

Excel

PMS/accounting systems

Job description

Hersha Hospitality Management, LP seeks a Guest Services Coordinator to engage guests and owners in a variety of programs and to coordinate a comprehensive activities program. You will lead and create social and sports activities, entertain guests of all ages, and maintain inventories of equipment and supplies.

The role involves safety oversight, scheduling, incident reporting, and coordinating daily operations with the manager to ensure a clean, safe environment, while upholding HHM EarthView