Guest Experience & Promotions Casino Associate

Lucky Dog Casino; Shelton (WA); On-site; USD 23,000 - 25,000; Full time

Job summary

Lucky Dog Casino in Shelton, WA is seeking a Casino Service Representative 1 to perform cashiering, TLS services, and marketing-support tasks in accordance with SOPs. The role emphasizes outstanding guest service and accurate transaction handling.

Qualified candidates will have a GED or HS diploma and at least 1 year of related experience. Strong English communication and basic computer skills are required. This is an on-site position with weekend availability.

Qualifications

• High school diploma or GED required with 1 year of related experience or training.
• Read, write, speak and understand English; ability to communicate clearly.
• Must be able to perform basic math and use computer systems.

Responsibilities

• Deliver outstanding guest service as a priority.
• Perform accurate transaction reconciliation and documentation.
• Handle currency transactions using approved forms and software.
• Redeem gaming tickets and manage guest cashing limits.
• Issue handpays for slot jackpots and complete required paperwork.
• Maintain confidentiality of casino and player information.
• Represent the company positively and maintain professional appearance.
• Assist with events, promotions, and prize distribution as directed.

Skills

Customer service

Cash handling

English proficiency

Teamwork

Education

GED or high school diploma

Tools

Microsoft Office Suite

Job description

Lucky Dog Casino in Shelton, WA is seeking a Casino Service Representative 1 to perform cashiering, TLS services, and marketing-support tasks in accordance with SOPs. The role emphasizes outstanding guest service and accurate transaction handling.

Qualified candidates will have a GED or HS diploma and at least 1 year of related experience. Strong English communication and basic computer skills are required. This is an on-site position with weekend availability.