Guest Experience Pro — Part-Time, Tip Pool Included

Small Cheval Lincoln Park; Chicago (IL); On-site; USD 15,153 - 20,664; Part time

Benefits offered by this job

Tip pool

Job summary

Small Cheval- Lincoln Park, part of Hogsalt, is seeking dedicated Part-Time Service Team Members to deliver exceptional guest experiences. The role offers $12.62 per hour plus the tip pool, with 20-32 hours weekly and a must for Friday and Saturday availability.

Candidates should bring hospitality passion and a collaborative mindset to a fast-paced Chicagoland venue. Ideal applicants will have at least 1 year in a high-volume restaurant, be able to lift up to 50 lbs, and possess Food Handler

Qualifications

• At least 1 year of experience in a high volume restaurant environment.
• Must have open availability including evenings, weekends, and holidays.
• Must be able to frequently lift and carry up to 50 lbs.
• Must be positive, collaborative, and committed to healthy communication and quality work.
• Valid Food Handler Certification is required for this role.
• Bassett certifications are required for this role.

Responsibilities

• Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Ensure all Steps of Service are completed for each guest, including placing the order and delivering food and beverages.
• Proficiently operate the POS system and Small Cheval Guest App.
• Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.
• Assist with prep and store organization as needed.
• Assist with maintaining store cleanliness including washing and sanitizing dishes, countertops, and tables.

Skills

Restaurant experience

Open availability

Team player

Physical stamina

Food Handler Certification

Bassett Certification

Job description

Small Cheval- Lincoln Park, part of Hogsalt, is seeking dedicated Part-Time Service Team Members to deliver exceptional guest experiences. The role offers $12.62 per hour plus the tip pool, with 20-32 hours weekly and a must for Friday and Saturday availability.

Candidates should bring hospitality passion and a collaborative mindset to a fast-paced Chicagoland venue. Ideal applicants will have at least 1 year in a high-volume restaurant, be able to lift up to 50 lbs, and possess Food Handler