Guest Experience Pro - Part-Time Front Desk

sportadvisory; Romulus (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Romulus Athletic Center is seeking a part-time Guest Services Team Member at Romulus, MI. You will greet guests, provide information, register guests and process payments for leagues, camps, clinics, and drop-ins, and help with wayfinding and event scores.

The role emphasizes excellent guest service, strong communication, and the ability to stay organized in a fast-paced environment while upholding venue policies and confidentiality.

Qualifications

• Ability to work with guests of all ages.
• Flexible schedule including nights, weekends, holidays.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Ability to operate a computer.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones and record waivers and event information.
• Record event scores and print game sheets daily.
• Enforce venue policies and procedures and resolve guest concerns.
• Complete special projects and daily assignments as assigned.

Skills

Guest service

Communication skills

Multi-tasking

Team player

Calm under pressure

Job description

Romulus Athletic Center is seeking a part-time Guest Services Team Member at Romulus, MI. You will greet guests, provide information, register guests and process payments for leagues, camps, clinics, and drop-ins, and help with wayfinding and event scores.

The role emphasizes excellent guest service, strong communication, and the ability to stay organized in a fast-paced environment while upholding venue policies and confidentiality.