Guest Experience Pro – Aquatic Adventures

Diventures; Lee's Summit (MO); On-site; USD 2,066,000 - 3,306,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Aquatic adventures

Job summary

Diventures in Lee's Summit, Missouri is seeking a Customer Experience Specialist to greet guests, deliver memorable service, and match needs with swim, SCUBA, or travel options. You’ll keep the facility inviting and organized, handle inquiries by phone, email, or in person, and turn challenges into positive experiences.

Join an adventurous, fun-loving team that supports growth and certifications in SCUBA, swim, and more.

Qualifications

• Must have Diventures Way training.
• Knowledge of swim, SCUBA, and travel services.
• First Aid, AED, CPR, and O2 certifications are a plus.

Responsibilities

• Greet every customer with a smile and enthusiasm to improve their day.
• Understand customer needs and match them with swim, SCUBA, or travel solutions.
• Keep the facility clean, organized, and visually inviting.
• Handle challenges gracefully and turn hiccups into positive experiences.
• Engage with customers by phone, email, or in person to deliver top-tier service.

Skills

Customer service

Communication

Problem-solving

Team player

Attention to detail

Tools

First Aid certification

AED certification

CPR certification

O2 certification

Job description

Diventures in Lee's Summit, Missouri is seeking a Customer Experience Specialist to greet guests, deliver memorable service, and match needs with swim, SCUBA, or travel options. You’ll keep the facility inviting and organized, handle inquiries by phone, email, or in person, and turn challenges into positive experiences.

Join an adventurous, fun-loving team that supports growth and certifications in SCUBA, swim, and more.