Customer Experience Pro — Scuba & Travel Adventures

PADI; Northern (KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Diventures is seeking a Customer Experience Specialist/Scuba Retail Associate – Scuba Instructor to greet guests, guide them to the right gear and dive experiences, and deliver memorable underwater adventures. You’ll work with instructors and staff to keep the showroom inviting, safe, and organized, while delivering top-tier customer support across in-person, phone, and email channels.

Ideal candidates are friendly, proactive, and eager to grow scuba knowledge and travel services, creating

Qualifications

• Experience in delivering high-quality customer service across in-person, phone, and email channels.
• Knowledge of swim, SCUBA, and travel services or the passion to learn.
• First Aid, AED, CPR, and O2 certifications are a plus.

Responsibilities

• Be the star of the show by greeting customers with enthusiasm and making their day.
• Craft unique experiences by matching needs to swim, SCUBA, or travel solutions.
• Keep the facility spotless, organized, and visually appealing for guests.
• Solve problems gracefully to enhance customer love and loyalty.
• Engage with customers via phone, email, or in person to deliver top-tier service.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Diventures is seeking a Customer Experience Specialist/Scuba Retail Associate – Scuba Instructor to greet guests, guide them to the right gear and dive experiences, and deliver memorable underwater adventures. You’ll work with instructors and staff to keep the showroom inviting, safe, and organized, while delivering top-tier customer support across in-person, phone, and email channels.

Ideal candidates are friendly, proactive, and eager to grow scuba knowledge and travel services, creating