Guest Experience Lead — Dive & Adventure Travel

Diventures; Vienna (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Creative and supportive team

Opportunities to grow skills

Engagement in aquatic adventures

Job summary

Diventures in Vienna, Virginia is looking for a Customer Experience Specialist to enhance customer engagement and satisfaction. You will welcome guests, guide their adventures, and ensure they find the right gear for their diving needs.

The ideal candidate thrives on creating connections and has a problem-solving attitude, ready to offer fantastic service. Join a supportive team that values creativity and offers perks like opportunities to grow in aquatic adventures.

Qualifications

• A magnetic, friendly personality that makes customers feel comfortable.
• A problem-solver with a positive attitude under pressure.
• A team player, calm and collected even in challenging situations.

Responsibilities

• Greet every guest with enthusiasm to create an inviting atmosphere.
• Listen to customer goals and match them with appropriate services.
• Guide customers through equipment selection for safety and comfort.
• Maintain a clean and organized retail space.
• Handle inquiries and challenges with grace.
• Engage with customers through multiple channels.

Skills

Customer service

Problem-solving

Interpersonal skills

Job description

Diventures in Vienna, Virginia is looking for a Customer Experience Specialist to enhance customer engagement and satisfaction. You will welcome guests, guide their adventures, and ensure they find the right gear for their diving needs.

The ideal candidate thrives on creating connections and has a problem-solving attitude, ready to offer fantastic service. Join a supportive team that values creativity and offers perks like opportunities to grow in aquatic adventures.