Guest Experience & Player Development Coordinator

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Seminole Hard Rock Tampa seeks an energetic team member to support guest services and player development. You will coordinate processes with departments, stay current on gaming machines, and promote the casino through enthusiastic customer interactions.

You must be computer literate with MS Office, excel in communication, maintain confidentiality, and adhere to internal controls while working flexible hours, including evenings and weekends.

Qualifications

• High School diploma, GED, or equivalent required.
• LMS or CMP experience preferred multi tasking guest service.
• Must be computer literate; proficient with MS Office.
• Exceptional communicative and interpersonal skills.
• Ability to work evenings, weekends, and holidays.
• Professional appearance and team-oriented attitude.

Responsibilities

• Coordinates complimentary process with Player Development and other operating departments.
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance.
• Promotes casino by interacting with customers in an enthusiastic, helpful, manner.
• Maintains confidentiality of company documents.
• Ensures consistent service standards are maintained.
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives.
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures.
• Other duties as assigned.

Skills

Multitasking

Guest service

Computer literate

Microsoft Office

Excel

Word

Communication skills

Teamwork

Punctuality

Professional appearance

Education

High School diploma

Tools

Microsoft Office

Excel

Word

Job description

Seminole Hard Rock Tampa seeks an energetic team member to support guest services and player development. You will coordinate processes with departments, stay current on gaming machines, and promote the casino through enthusiastic customer interactions.

You must be computer literate with MS Office, excel in communication, maintain confidentiality, and adhere to internal controls while working flexible hours, including evenings and weekends.