Guest Experience & Pastry Counter Associate

Convive Brands; Philadelphia (Philadelphia County); On-site; USD 6,900 - 11,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with up to 4% match

Pre-tax commuter benefits

Team member discounts at all brands

Job summary

Convive Brands, on behalf of Le Pain Quotidien, seeks team members for a hospitality role in our Philadelphia location. You will provide friendly service, learn pastry, bread and beverage details, and support efficient guest experiences in dining room and retail spaces.

Experience with Toast is a plus, and candidates should be open to cross-training across dining room and retail areas. Competitive benefits apply, with opportunities to grow within the Convive Brands family.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Anticipate guest needs and note any preferences provided by the guest
• Prepare all drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to‑go food and pastry
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy
• Maintain and consolidate pastry display throughout the day
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Skills

Customer service

POS systems

Flexible schedule

Cross-training

English proficiency

Tools

Toast POS

Job description

Convive Brands, on behalf of Le Pain Quotidien, seeks team members for a hospitality role in our Philadelphia location. You will provide friendly service, learn pastry, bread and beverage details, and support efficient guest experiences in dining room and retail spaces.

Experience with Toast is a plus, and candidates should be open to cross-training across dining room and retail areas. Competitive benefits apply, with opportunities to grow within the Convive Brands family.