Guest Experience Operations Specialist (Evenings & Weekends)

StartupNWA; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Crystal Bridges Museum of American Art seeks an Associate, Guest Experience Operations to deliver outstanding service to guests, members, and staff across Crystal Bridges and The Momentary. You will engage with visitors at admissions, memberships, and information desks while ensuring safety and a welcoming environment.

The role involves evening and weekend shifts, disengagement during performances, and driving a positive guest experience through proactive communication and teamwork.

Qualifications

• High School Diploma or GED; similar experience preferred.
• Driver’s license required; insurable driver.
• Excellent attendance and punctuality; this role includes evening and weekend hours.
• Ability to provide excellent customer service and multi-task in a fast-paced environment.
• Experience with computerized cash register systems and balancing cash drawer preferred.

Responsibilities

• Provide excellent customer service to members, guests, and colleagues across Crystal Bridges and The Momentary, including outdoor areas and galleries.
• Circulate through posts to serve as primary contact for guests and ensure safety.
• Process admissions, sell/renew memberships, and answer questions during visits.
• Relay information about exhibitions, events, and amenities.
• Observe and report safety hazards and respond to incidents as needed.
• Balance cash drawer and follow cash handling procedures.
• Support supervisors with guest services issues and maintain post appearances.
• Assist with guest experience tasks during performances and events.

Skills

Customer service

Team player

Cash handling

Punctuality

Multi-tasking

Education

High School Diploma or GED

Driver’s license

Job description

Crystal Bridges Museum of American Art seeks an Associate, Guest Experience Operations to deliver outstanding service to guests, members, and staff across Crystal Bridges and The Momentary. You will engage with visitors at admissions, memberships, and information desks while ensuring safety and a welcoming environment.

The role involves evening and weekend shifts, disengagement during performances, and driving a positive guest experience through proactive communication and teamwork.