Museum Retail Lead - Guest Experience & Sales

Bentonville Institute of Technology; Bentonville (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

The Retail Supervisor at Crystal Bridges Museum of American Art in Bentonville, AR will lead guest experiences, oversee daily operations, and manage a small team of seasonal associates across the Crystal Bridges and Momentary stores.

Reporting to the Retail Operations Manager, you will champion brand standards, coordinate opening/closing procedures, and drive engaging events that connect visitors with the museum's art and community. Evening and weekend shifts are required.

Qualifications

• High School Diploma or GED and similar experience required
• Positive, motivated, high-energy, and detail-oriented team player
• Enthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamic
• Excellent attendance and punctuality. This role includes evening and weekend hours.
• Ability to be patient and flexible while also staying energized and focused on providing excellent guest service
• Ability to multi-task
• Ability to be a team player
• Ability to use good judgment
• Demonstrated resourcefulness, good judgment and excellent oral and written communication skills

Responsibilities

• Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the Momentary
• Guest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued
• Community Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests
• Guest Experience Management: actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support initiatives such as inclusion training, help lead employee recognition and team building activities
• Direct Reports: All supervisors will manage and support a team of 2-3 seasonal retail associates.
• Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Scheduling Optimization: provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives
• Employee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Insights and Feedback: provides insights related to the guest and staff experience and communicates feedback to retail leadership.
• Perform other duties and responsibilities as assigned to support evolving organizational needs.

Skills

Team leadership

Guest service orientation

Communication skills

Multi-tasking

Energetic demeanor

Education

High School Diploma or GED

Tools

POS systems

Cash handling

Security procedures

Job description

The Retail Supervisor at Crystal Bridges Museum of American Art in Bentonville, AR will lead guest experiences, oversee daily operations, and manage a small team of seasonal associates across the Crystal Bridges and Momentary stores.

Reporting to the Retail Operations Manager, you will champion brand standards, coordinate opening/closing procedures, and drive engaging events that connect visitors with the museum's art and community. Evening and weekend shifts are required.