Guest Experience Operations Associate

Art and Wellness; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

The Associate, Guest Experience Operations at Crystal Bridges & The Momentary provides outstanding customer service across museum venues, admissions, memberships, and guest questions. The role includes evening and weekend hours and duties at multiple locations including lobby entrances, galleries, and performance spaces.

You will balance cash handling, operate ticketing software, assist with guest issues, and support safety and visitor experience during events.

Qualifications

• High School Diploma or GED and similar experience preferred.
• Driver’s license is required and you must be an insurable driver.
• This role requires customer-service excellence and reliability.

Responsibilities

• Provide excellent customer service to members, guests, and colleagues.
• Serve as primary contact for guests at entrances and venues.
• Process admissions, memberships, and ticketing transactions.
• Balance cash drawers and follow cash handling procedures.
• Support safety and evacuations as needed.
• Assist with guest inquiries and information about exhibitions.

Skills

Customer service

Team member

Punctuality

Good judgment

Cash handling

Education

High School Diploma or GED

Tools

Ticketing software

Job description

The Associate, Guest Experience Operations at Crystal Bridges & The Momentary provides outstanding customer service across museum venues, admissions, memberships, and guest questions. The role includes evening and weekend hours and duties at multiple locations including lobby entrances, galleries, and performance spaces.

You will balance cash handling, operate ticketing software, assist with guest issues, and support safety and visitor experience during events.