Guest Experience & Operations Specialist

Better Talent by Laveer & Co.; Washington (District of Columbia); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

PTO

Health Insurance

Retirement Accounts

Job summary

A property management company in Washington, D.C. seeks a dedicated Customer Experience Coordinator to oversee guest communications and operational support. The ideal candidate should have experience in hospitality or customer service, strong communication skills, and the ability to manage multiple tasks effectively. This full-time role offers a salary of $55,000 per year, along with benefits like health insurance and retirement accounts, aimed at ensuring a high-quality guest experience.

Qualifications

• Experience in hospitality, vacation rentals, property management, or customer service preferred.
• Ability to manage multiple conversations and priorities simultaneously.
• Professional demeanor when interacting with guests, owners, and vendors.

Responsibilities

• Serve as the primary point of contact for guests before, during, and after their stay.
• Manage guest inquiries, requests, and issues via phone, email, text, and messaging platforms.
• Receive, assess, and triage maintenance issues reported by guests.

Skills

Strong written and verbal communication

Problem-solving

Detail-oriented

Service-oriented

Technology comfort

Job description

A property management company in Washington, D.C. seeks a dedicated Customer Experience Coordinator to oversee guest communications and operational support. The ideal candidate should have experience in hospitality or customer service, strong communication skills, and the ability to manage multiple tasks effectively. This full-time role offers a salary of $55,000 per year, along with benefits like health insurance and retirement accounts, aimed at ensuring a high-quality guest experience.