Guest Experience & Operations Manager

Aramark Corporation; Wyoming (OH); On-site; USD 52,000 - 82,000; Full time

Job summary

Aramark is seeking a Lodging Manager to oversee day-to-day operations of Front Desk and Housekeeping, with dotted-line oversight of Retail. You will lead supervisors and staff, ensuring exceptional guest service and efficient admin duties, implementing policies, and analyzing performance data to identify improvements.

Maintain strong communication with guests and departments to uphold service standards. The role requires hospitality operations experience, strong English communication, and

Qualifications

• Experience in hospitality management preferred.
• Experience in hospitality environments required.
• Strong verbal and written communication skills.
• Excellent guest services and leadership abilities.
• Excellent conflict resolution skills.
• Fluent in English.
• Computer literacy required.

Responsibilities

• Oversee day-to-day operations of Front Desk and Housekeeping, with dotted-line oversight of Retail.
• Lead a team of supervisors and staff, ensuring exceptional guest service and efficient administration.
• Implement and enforce policies and procedures, monitor performance data, identify improvements.
• Maintain excellent communication with guests and all departments, clients, and staff to uphold service standards.

Skills

Hospitality management

Front desk experience

Communication skills

Guest services

Leadership

Conflict resolution

English fluency

Computer literacy

Education

High School Diploma

Tools

Microsoft Office

Job description

Aramark is seeking a Lodging Manager to oversee day-to-day operations of Front Desk and Housekeeping, with dotted-line oversight of Retail. You will lead supervisors and staff, ensuring exceptional guest service and efficient admin duties, implementing policies, and analyzing performance data to identify improvements.

Maintain strong communication with guests and departments to uphold service standards. The role requires hospitality operations experience, strong English communication, and