Guest Experience & Operations Manager

Tacombi Career Center; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Tacombi in New York City is seeking an Operations Manager to lead the front-of-house, support the GM, and uphold Tacombi's Mexican Hospitality standards. You will motivate the FOH team, maintain high service quality, ensure cleanliness, manage scheduling, and contribute to profitability while delivering outstanding guest experiences.

Ideal candidates bring leadership, strong communication, and familiarity with MS Word/Excel; training and development experience is a plus.

Qualifications

• Open availability to work any shift.
• Natural-born leader with a positive attitude.
• Excellent communication and organization skills.
• Proficient in Microsoft Word and Excel.
• Knowledge of health and safety guidelines; Food Handler certificate

Responsibilities

• Lead FOH team with hands-on leadership and clear decision-making.
• Support GM in day-to-day operations and service quality.
• Foster teamwork, service excellence, and cost control.
• Ensure health standards and training programs are followed.
• Provide staff development and performance feedback.

Skills

Leadership

Communication

Team Management

Training

Health & Safety

Tools

Microsoft Word

Excel

Job description

Tacombi in New York City is seeking an Operations Manager to lead the front-of-house, support the GM, and uphold Tacombi's Mexican Hospitality standards. You will motivate the FOH team, maintain high service quality, ensure cleanliness, manage scheduling, and contribute to profitability while delivering outstanding guest experiences.

Ideal candidates bring leadership, strong communication, and familiarity with MS Word/Excel; training and development experience is a plus.