Guest Experience & Operations Manager

Buffalo Wild Wings; Minot (ND); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Flexible schedule

Job summary

Buffalo Wild Wings in Minot, ND is seeking a restaurant manager to lead daily operations and ensure exceptional guest experiences. You will supervise staff, manage budgets, and uphold service standards in a fast-paced environment.

The role requires strong people skills, ability to handle alcohol service responsibly, and a focus on training, safety, and profitability. This position offers opportunities for career growth and a dynamic team atmosphere.

Responsibilities

• Ensures that the customer receives a superior product or service. Listens attentively and responds effectively to customer complaints.
• Understands team dynamics and is skilled at building team spirit. Motivates team members to work together to achieve goals.
• Successfully manages teams. Excellent people management skills including delegation, giving feedback, promoting teamwork, and performance management.
• Develops thorough, realistic plans that support organizational objectives. Effectively allocates resources and time.
• Pursues work with insatiable energy and drive. Ability to work and think quickly while on your feet for extended periods of time.
• Delivers superior customer service.
• Knowledge of the service, handling and legal ramifications of alcohol service.
• Capable of facilitating discussion between individuals with differing perspectives.
• Experience confronting performance issues as well as giving rewards and recognition.
• Makes effective decisions by analyzing information and considering priorities.
• Capable of profit and loss responsibility through setting financial goals and managing budgets.
• Capable of staffing and maintaining a team of people.

Job description

Buffalo Wild Wings in Minot, ND is seeking a restaurant manager to lead daily operations and ensure exceptional guest experiences. You will supervise staff, manage budgets, and uphold service standards in a fast-paced environment.

The role requires strong people skills, ability to handle alcohol service responsibly, and a focus on training, safety, and profitability. This position offers opportunities for career growth and a dynamic team atmosphere.