Guest Experience & Operations Manager

Landed; Fayetteville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

ITL Group is seeking a Manager to support the General Manager in daily restaurant operations, financial performance, staff leadership, and guest experience. The AGM steps in during GM absence and helps ensure operational consistency and development of the team.

Leadership qualities include hospitality-first mindset, integrity, and teamwork. The role requires managing labor, costs, and guest satisfaction while upholding company standards across FOH & BOH.

Qualifications

• Minimum 5 years of full-service restaurant experience.
• Management experience required.
• Strong operational and financial understanding.
• Food Safety certification required.
• High school diploma required; hospitality education preferred.

Responsibilities

• Oversee restaurant operations and service periods.
• Support budgeting, forecasting, and cost controls.
• Assist with recruiting, onboarding, and training of staff.
• Ensure consistent guest satisfaction and brand standards.

Skills

Team leadership

Financial management

Operational excellence

Guest experience

Communication

Adaptability

Education

High school diploma

Hospitality education (preferred)

Job description

ITL Group is seeking a Manager to support the General Manager in daily restaurant operations, financial performance, staff leadership, and guest experience. The AGM steps in during GM absence and helps ensure operational consistency and development of the team.

Leadership qualities include hospitality-first mindset, integrity, and teamwork. The role requires managing labor, costs, and guest satisfaction while upholding company standards across FOH & BOH.