Guest Experience & Operations Intern

Cirrus; Alcoa (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

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Job summary

Cirrus is seeking an intern to support the Vision Center and Concierge operations in Tennessee. The role blends guest service, administrative tasks, and strategic project work to help grow Cirrus’ campus experience.

You will greet guests, anticipate needs, assist with fuel orders, badges, meals, transportation, and data entry in Salesforce, while collaborating with multiple teams to deliver a world-class guest experience.

Qualifications

• Current student pursuing a bachelor’s degree in a relevant field.
• Junior or Senior in good academic standing.
• Proficient with Microsoft Office tools, including Excel, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet established deadlines.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Design and establish a strategic role that enhances the operations, customer experience, and infrastructure of the Vision Center, with a focus on supporting long-term campus growth and development.
• Greet and engage with all guests.
• Anticipate guests' needs and respond promptly.
• Provide support across various Concierge functions, including fuel order placement and processing, visitor badge s, meal coordination, courtesy car fleet management, and other tasks that contribute to an exceptional customer experience.
• Work alongside the Delivery Experience team and other involved departments to create a worldclass experience for all guests.
• Provide shuttle services and help escort customers to various buildings across campus.
• Data entry work, specifically in regard to SalesForce and weekly reports.
• Responsible for the Patriot Act sign-in log for all Cirrus visitors.
• Maintain common spaces (organization, stocking, cleaning, and similar tasks).
• Energize the Cirrus Service Essentials.
• Strive to improve service performance and practices.
• Create and develop a project throughout the summer and prepare a short presentation to give to senior leadership at the end of the internship.
• Additional duties as required.

Skills

Written communication

Verbal communication

Multitasking

Organization

Time management

Team collaboration

Attention to detail

Problem-solving

Education

Bachelor’s degree in a relevant field

Junior or Senior in good academic standing

Tools

Microsoft Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Cirrus is seeking an intern to support the Vision Center and Concierge operations in Tennessee. The role blends guest service, administrative tasks, and strategic project work to help grow Cirrus’ campus experience.

You will greet guests, anticipate needs, assist with fuel orders, badges, meals, transportation, and data entry in Salesforce, while collaborating with multiple teams to deliver a world-class guest experience.