Guest Experience & Operations Associate

Take 5 Car Wash; East Dickson (TN); On-site; USD 13,000 - 19,000; Full time

Job summary

Whistle Express is hiring an Associate to guide guests through the wash experience, keep the site running smoothly, and deliver a positive day-advancing interaction. The role is hands-on, outdoors, and requires you to stay active across all stations with a supportive team. A 60-day certification program jumpstarts training from day one.

No prior experience is required; you’ll learn by doing, with opportunities to grow into leadership as you prove your pace and reliability.

Qualifications

• No experience required; a 60-day structured certification program is provided.

Responsibilities

• Welcome Station and Sales Performance - Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service - Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station - Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties - Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Job description

Whistle Express is hiring an Associate to guide guests through the wash experience, keep the site running smoothly, and deliver a positive day-advancing interaction. The role is hands-on, outdoors, and requires you to stay active across all stations with a supportive team. A 60-day certification program jumpstarts training from day one.

No prior experience is required; you’ll learn by doing, with opportunities to grow into leadership as you prove your pace and reliability.