Guest Experience & Operations Associate

Themuseumofscience; Boston (MA); On-site; USD 22,000 - 31,000; Part time

Job summary

The Museum of Science in Boston is seeking an Operations Representative to welcome guests and manage admissions across high-traffic areas including the exhibit hall entrance, 4D Theater, and school group check-in. You will provide friendly information, enforce policies, handle capacity, operate theaters, assist with safety protocols, and support lunch coordination for school groups.

Join a mission-driven team that values integrity, calm under pressure, multilingual skills, and exceptional

Qualifications

• Experience in high-guest-volume, fast-paced settings.
• Excellent communication and interpersonal skills.
• Ability to upsell additional offerings to meet sales goals.
• Physical ability to lift light loads as required.

Responsibilities

• Greet guests and manage admissions and operations in high-traffic areas.
• Provide friendly information and resolve issues promptly.
• Scan tickets and manage capacity while enforcing policies.
• Operate theaters and support divisional needs for safety and accessibility.
• Coordinate lunch rotations for school groups and assist chaperones.
• Assist in evacuations during emergencies and perform other duties.

Skills

Professional integrity

Calm under pressure

Enthusiasm

Attention to detail

Customer service

Multilingual

Job description

The Museum of Science in Boston is seeking an Operations Representative to welcome guests and manage admissions across high-traffic areas including the exhibit hall entrance, 4D Theater, and school group check-in. You will provide friendly information, enforce policies, handle capacity, operate theaters, assist with safety protocols, and support lunch coordination for school groups.

Join a mission-driven team that values integrity, calm under pressure, multilingual skills, and exceptional