Guest Experience & Merchandising Specialist

The TJX Companies, Inc.; Roseville (CA); On-site; USD 2,328,144 - 2,397,024; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/Dental/Vision

HSA

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Adoption assistance

Job summary

The TJX Companies, Inc. in Roseville, CA is seeking a Customer Service Associate to support store operations and guest experiences. You will assist customers, process transactions, promote rewards programs, and uphold merchandising standards.

You will contribute to a positive store culture and deliver friendly, efficient service in a fast-paced retail setting. Competitive hourly pay and a full benefits package are available through TJX.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases and returns and provide correct change according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards on the sales floor and participate in the maintenance of the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Lifting ability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Roseville, CA is seeking a Customer Service Associate to support store operations and guest experiences. You will assist customers, process transactions, promote rewards programs, and uphold merchandising standards.

You will contribute to a positive store culture and deliver friendly, efficient service in a fast-paced retail setting. Competitive hourly pay and a full benefits package are available through TJX.