Guest Experience & Membership Associate - Seasonal

Paylocity; Naples, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Naples Botanical Garden is seeking a Seasonal Front Desk Guest Services Associate to greet members and guests, operate the POS system, and promote memberships. The role requires flexibility for weekends, nights, and holidays, and may involve interactions with dogs on admission days.

Applicants must maintain a professional appearance and conduct, be able to lift up to 10 pounds, and pass a pre-employment background check. Bilingual skills are a plus.

Qualifications

• Strong communication and customer service skills.
• Strong computer skills a plus.
• Flexible schedule required. This position requires weekends, nights, and holiday availability.
• Fluency in Spanish and/or Kreyol is a plus.
• May stand for long periods of time and work in fluctuating temperatures.
• Must be able to lift and carry objects up to 10 pounds on a regular basis.
• A pre-employment background check required.

Responsibilities

• Greets incoming members and guests in a prompt and welcoming manner.
• Must be willing to be in the presence of dogs on our dog admission days.
• Occasionally may be asked to check in or greet visitors outside of ticketing booths.
• Always maintain a professional appearance and professional conduct.
• Efficiently and accurately operates a POS system, which includes daily balancing.
• Reviews and understands the Garden’s day-to-day operations, special events, website, and exhibitions by reviewing Visitor Services resources and Garden calendars daily. Proactively relays this information to visitors.
• Promotes and sells Naples Botanical Garden Memberships.
• Follows proper procedures for opening and closing the Visitor Center when scheduled.
• Maintains the appearance of the Visitor Center, which includes stocking maps, and brochures. As well as cleaning scooters and wheelchairs.
• Other duties as assigned.

Skills

communication

customer service

computer skills

Spanish language

Job description

Naples Botanical Garden is seeking a Seasonal Front Desk Guest Services Associate to greet members and guests, operate the POS system, and promote memberships. The role requires flexibility for weekends, nights, and holidays, and may involve interactions with dogs on admission days.

Applicants must maintain a professional appearance and conduct, be able to lift up to 10 pounds, and pass a pre-employment background check. Bilingual skills are a plus.