Guest Experience & Membership Advisor

Spotless Brands LLC; Gaithersburg (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service company is hiring a Customer Service Advisor in Gaithersburg, Maryland. This role is the first point of contact for guests, focusing on delivering an exceptional customer experience. You will engage directly with customers, educate them on services, and drive sales. Candidates should have excellent communication skills, a sales mindset, and a preference for prior customer service experience. Must be at least 16 years old and capable of working flexible hours, including evenings and weekends.

Qualifications

• Basic understanding of customer service principles and practices required.
• Must be able to pass a background check.
• Must be at least 16 years of age.

Responsibilities

• Greet every customer with enthusiasm.
• Identify customer needs through open-ended questions.
• Educate customers on available wash and detail packages.

Skills

Excellent communication skills

Sales-minded

Customer service skills

Multi-tasking ability

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

A leading service company is hiring a Customer Service Advisor in Gaithersburg, Maryland. This role is the first point of contact for guests, focusing on delivering an exceptional customer experience. You will engage directly with customers, educate them on services, and drive sales. Candidates should have excellent communication skills, a sales mindset, and a preference for prior customer service experience. Must be at least 16 years old and capable of working flexible hours, including evenings and weekends.