Guest Experience & Membership Advisor

Spotless Brands LLC; Elkton (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service-focused company in Elkton, Maryland, is hiring a Customer Service Advisor. This role is key in delivering exceptional service as the first point of contact for guests. Responsibilities include greeting customers, identifying their needs, educating them on services, promoting memberships, and managing transactions. Ideal candidates are enthusiastic, possess strong communication skills, and are able to thrive in a fast-paced environment. Previous experience in customer service is preferred, and applicants must be at least 16 years old. Flexible hours are required.

Qualifications

• Prior customer service or sales experience preferred.
• Must be at least 16 years of age.
• Valid driver's license preferred depending on location.

Responsibilities

• Greet customers enthusiastically at entry points.
• Identify customer needs through open-ended questions.
• Educate customers on available packages and promotions.
• Assist customers with payment transactions at the kiosk.

Skills

Excellent communication skills

Customer service skills

Sales-minded

Organizational skills

Time management

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

A customer service-focused company in Elkton, Maryland, is hiring a Customer Service Advisor. This role is key in delivering exceptional service as the first point of contact for guests. Responsibilities include greeting customers, identifying their needs, educating them on services, promoting memberships, and managing transactions. Ideal candidates are enthusiastic, possess strong communication skills, and are able to thrive in a fast-paced environment. Previous experience in customer service is preferred, and applicants must be at least 16 years old. Flexible hours are required.