Guest Experience Manager — Winter Seasonal

Beech Mountain Resort; North Carolina; On-site; USD 35,000 - 50,000; Part time

Job summary

Beech Mountain Resort in North Carolina is seeking a Guest Services Manager to lead front-line guest experiences. The role involves overseeing ticket and season pass sales, managing a team of approximately 20 employees, and ensuring exceptional service to guests. Ideal candidates possess strong leadership skills, emotional maturity, and proficiency in conflict resolution. This winter seasonal position runs from November to March, providing an exciting opportunity in a vibrant outdoor environment.

Qualifications

• Strong leadership skills with the ability to motivate, mentor, and support a team.
• Ability to remain calm under pressure and professionally diffuse high stress situations.
• Comfortable working in high volume customer service environments.

Responsibilities

• Oversee and support daily ticket and season pass sales operations.
• Lead, motivate, mentor, and support a Guest Services team of approximately 20 employees.
• Professionally handle guest complaints, escalated situations, and conflict resolution.

Skills

Exceptional listening communication

Conflict resolution

Emotional maturity

Leadership skills

Tools

Google Workspace

Microsoft Office Suite

Job description

Beech Mountain Resort in North Carolina is seeking a Guest Services Manager to lead front-line guest experiences. The role involves overseeing ticket and season pass sales, managing a team of approximately 20 employees, and ensuring exceptional service to guests. Ideal candidates possess strong leadership skills, emotional maturity, and proficiency in conflict resolution. This winter seasonal position runs from November to March, providing an exciting opportunity in a vibrant outdoor environment.