Guest Experience Manager - Lead Peak Shifts & Service

Pizza Ranch - Quincy; Quincy (IL); On-site; USD 48,000 - 70,000; Full time

Job summary

Pizza Ranch - Quincy is seeking a Guest Services Manager to lead the restaurant operations, coach a team, and uphold our food quality and guest service standards. You’ll work with the General Manager to optimize scheduling, inventory, and safety while delivering a legendary guest experience during nights and weekends.

The role requires strong leadership, communication, and the ability to translate guest feedback into improvements using data tools.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining proper inventory levels.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using Qualtrics and other tools.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Contribute to a team culture that promotes respect, accountability, and excellence.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team-building

Organizational skills

Multitasking

Problem-solving

Basic computer applications

Hospitality

People development

Education

High school diploma or equivalent

Tools

Qualtrics

Job description

Pizza Ranch - Quincy is seeking a Guest Services Manager to lead the restaurant operations, coach a team, and uphold our food quality and guest service standards. You’ll work with the General Manager to optimize scheduling, inventory, and safety while delivering a legendary guest experience during nights and weekends.

The role requires strong leadership, communication, and the ability to translate guest feedback into improvements using data tools.