Guest Experience Manager (Full-Time Position)

Koch-Family-Entertainment-LLC; Dolonar (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Guest Experience Manager at Koch-Family-Entertainment-LLC oversees all guest-facing operations at Alabama Adventure & Splash Adventure, including Admissions, Guest Services, Parking, and Group Sales. You will lead multiple teams, coach leaders, and drive hospitality and operational excellence to deliver memorable guest experiences.

We seek an energetic leader who thrives in a fast-paced environment, can manage staffing and budgets, and collaborates with park leadership to achieve attendance,

Qualifications

• 3–5 years of leadership experience in theme parks, attractions, hospitality, or guest service.
• At least 18 years of age.
• Proficiency with Microsoft Office and operational software.
• Strong leadership, communication, problem-solving skills and organizational skills.
• Experience managing multiple teams in a fast-paced environment.

Responsibilities

• Lead Admissions, Front Gate, Guest Services, Parking, Season Pass Processing, Reception, and Group Sales operations.
• Recruit, train, coach, and develop supervisors and team members.
• Ensure exceptional guest service and resolve guest concerns professionally.
• Manage staffing, scheduling, labor budgets, and departmental performance.
• Oversee ticketing, admissions, parking, and season pass operations.
• Drive group sales growth and ensure successful execution of group events.
• Monitor guest satisfaction and implement service improvements.
• Ensure compliance with park policies, safety standards, and cash handling procedures.
• Collaborate with park leadership to achieve attendance, revenue, and operational goals.
• Serve as Manager on Duty (MOD) as assigned.

Skills

Leadership

Guest service

Staff development

Problem solving

Communication

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Description

Position Type: Full-Time, Exempt

Reports To: General Manager

Direct Reports: Assistant Manager of Admissions, Group Sales Team, Reception Team

Lead the Team. Drive the Experience. Create the Adventure.

The Guest Experience Manager leads all guest-facing operations at Alabama Adventure & Splash Adventure, ensuring every guest receives an exceptional experience from arrival to departure. This position oversees Admissions, Guest Services, Parking, Season Pass Processing, Park Reception Team, and Group Sales while developing, leaders, driving operational excellence, and creating memorable guest experiences.

This position is responsible for developing a culture of hospitality, accountability, and operational excellence while driving guest satisfaction, maximizing revenue opportunities, and ensuring efficient daily operations across multiple departments.

The ideal candidate is an energetic leader who thrives in a fast-paced environment, enjoys coaching teams, solving guest concerns, and creating memorable experiences for every visitor.

What You\'ll Do

As the Guest Experience Manager, you will:

• Lead Admissions, Front Gate, Guest Services, Parking, Season Pass Processing, Reception, and Group Sales operations.
• Recruit, train, coach, and develop supervisors and team members.
• Ensure exceptional guest service and resolve guest concerns professionally.
• Manage staffing, scheduling, labor budgets, and departmental performance.
• Oversee ticketing, admissions, parking, and season pass operations.
• Drive group sales growth and ensure successful execution of group events.
• Monitor guest satisfaction and implement service improvements.
• Ensure compliance with park policies, safety standards, and cash handling procedures.
• Collaborate with park leadership to achieve attendance, revenue, and operational goals.
• Serve as Manager on Duty (MOD) as assigned.

What We\'re Looking For

• At least 18 years of age
• 3–5 years of leadership experience in theme parks, attractions, hospitality, or guest service.
• Strong leadership, communication, problem-solving skills and organizational skills.
• Experience managing multiple teams in a fast-paced environment.
• Proficiency with Microsoft Office and operational software.
• Ability to make sound decisions in a fast-paced environment.
• Ability to work weekends, holidays, and flexible hours.