Guest Experience Manager for Premium Venue

Goodwin Recruiting; New York (NY); Presencial; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

401(k) plan

PTO

Complimentary meals and club access

Resumo da oferta

Goodwin Recruiting in New York, NY seeks a Guest Experience Manager who can elevate our guest journey through hands-on leadership on the club floor and direct engagement with members and guests.

The ideal candidate will drive membership conversions, train staff to deliver exceptional service, and partner on events and community outreach to boost wellness and guest satisfaction. This on-site role offers comprehensive benefits.

Qualificações

• 2+ years of hospitality management experience.
• Must be present on the floor (not an office-based role).
• Membership sales: responsible for converting guests into members.
• Experience with events or community outreach is a plus.
• Strong interpersonal skills: empathetic and guest-focused.
• Ability to train and motivate staff to elevate service standards.
• Passion for wellness, hospitality, and creating meaningful guest experiences.

Responsabilidades

• Directly engage with guests on the club floor to ensure exceptional service.
• Drive membership conversions and promote club benefits.
• Train and motivate staff to uphold elevated service standards.
• Plan or participate in events/community outreach to engage members and guests.

Conhecimentos

Hospitality management

Guest engagement

Staff training

Interpersonal skills

Descrição da oferta de emprego

We are seeking a Guest Experience Manager with a smooth touch to elevate our guest experience. This role is all about direct engagement, ensuring exceptional service, and driving membership conversions. The perfect candidate is hands-on, highly visible, and passionate about hospitality.

Guest Experience Manager Benefits/Compensation:

• Salary: $60,000 - $70,000
• Healthcare: Medical, dental, and vision coverage
• 401(k) plan
• PTO
• Complimentary meals and club access for friends and family

Guest Experience Manager Requirements/Responsibilities:

• 2+ years of hospitality management experience
• Must be present on the floor (not an office-based role)
• Membership sales: Responsible for converting guests into members
• Experience with events or community outreach is a plus
• Strong interpersonal skills: empathetic and guest-focused
• Ability to train and motivate staff to elevate service standards
• Passion for wellness, hospitality, and creating meaningful guest experiences

JOB ID: 182229#post

Paddy Sirisena