Guest Experience Manager | Darts & Bar Hospitality

State Of Play; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Health benefits

Job summary

Flight Club in New York City is seeking a Front of House Manager to lead the shift, uphold service standards, and embody our values.

You will supervise the FOH team, coach staff, manage guest experiences, and work with the General Manager to optimize operations and guest satisfaction. This is a full-time role with a salary of $70,000–$75,000 per year, plus benefits and employee discounts.

Qualifications

• 3 years of customer service or hospitality experience (leadership preferred).
• Required food, alcohol, and allergen certification maintained throughout employment; additional state qualifications may apply per location.
• Legally authorized to work in the US.
• Available to work various shift times and days, including weekends and holidays.

Responsibilities

• Create Positive Energy and ensure consistent execution of food, beverage, service and hospitality to standards.
• Inspires the team to develop leadership through coaching and training.
• Demonstrates solution-focused leadership and gathers feedback.
• Proactively manages costs with scheduling and inventory in partnership with the GM.
• Owns assigned FOH operations and drives strategies with the General Manager.
• Collaborates with management to deliver exceptional guest experiences.

Skills

Customer service

Hospitality leadership

Communication skills

Team leadership

Job description

Flight Club in New York City is seeking a Front of House Manager to lead the shift, uphold service standards, and embody our values.

You will supervise the FOH team, coach staff, manage guest experiences, and work with the General Manager to optimize operations and guest satisfaction. This is a full-time role with a salary of $70,000–$75,000 per year, plus benefits and employee discounts.